Frequently Asked Questions

How do I place an order?

Placing an order is simple. All you need to do is browse the categories on the left hand side find a Swimming Pool, Trampoline or other product you like, click on the more info button then click buy. You can then choose the quantity, check the price, continue shopping or if your happy with you're selection you can proceed to the checkout. You will then be directed to a secure page where you can enter your payment details and your delivery address.

You will receive a confirmation of order email and your products will be on their way.

What methods can I use to pay?

At the Bottom of the Garden are happy to select the following payment methods. Visa, Maestro, Mastercard, Switch, Solo, Visa Debit, Visa Electron and Paypal.

How much do I have to pay for delivery?

Delivery prices are simple : If the Subtotal of your order amounts to less than £250 Delivery will be added to your basket. If you live in the Mainland UK and order over £250 worth of Products then you will benefit from At the Bottom of the Gardens FREE DELIVERY

How quickly will I receive my order?

All orders are dispatched within 24 hours and delivery usually takes 2 Working Days. Please allow 5 working days for larger items e.g. Trampolines and Scotish Highlands.

Do I need to open an account?

At the Bottom of the Garden does not require an account to be opened to order products.

Is shopping on your website safe?

At the Bottom of the Garden uses SecureMerchant card processing to process all online orders, this means that all of your credit card details and personnal information is safe.

What if I want to cancel an order?

As we believe in fast delivery we require all customers who wish to cancel there order to do so within 12 hours. If the order has already been sent out the customer will have to pay for the Delivery cost and the Collection cost.

What if I need to return an item?

If you wish to return an Item you must do so within 7 days from receiving your order in the codition you received it. The item must be able to be re-sold as new.

Our Return Address is: At the Bottom of the Garden 100 Brook Chatham Kent ME4 4LB

We are in the same Building as.

CHATHAM CAR SALES

What information will you hold about me?

Unless you state otherwise at the point of purchase we will hold no personal information after your order has been fully processed.

What if I want to make a complaint?

If you would like to complain or comment about any aspect of At the Bottom of the Garden please email comments@atthebottomofthegarden.co.uk

What Regions do you ship to?

We ship to the following locations: - Mainland UK - Scotish Highlands

How long is the warranty?

Our pools are warrantied for 1 month and our pumps are warrantied for 6 months. All electrical products are warrantied for 6 months.